Term and Conditions

Delivery

Please allow 3-4 days processing time before package is shipped. Shipped via Royal Mail. Shipping insurance and confirmation are additional costs and will not be applied unless requested before time of purchase.

Return shipping for returned or exchanged items will not be covered by the seller.

For international rates please contact us before purchasing.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment options

Secure options
We accept – Paypal and Sumup. Paypal and Sumup keep your payment information secure. Greenfinch Naturals never receives your credit card information.

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Dispatch items back within: 14 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– Custom or personalised orders
– Intimate items (for health/hygiene reasons)
– Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Review request emails

If you consent to receiving a review reminder during checkout by ticking the relevant checkbox, a few days after your order is marked as complete, you will receive an email from our third party reviews provider to ask for a rating ([email protected]). You are under absolutely no obligation to submit a review but we would greatly appreciate the feedback if you are happy to provide it.

Frequently asked Questions

Custom and personalised orders

Gladly! We offer a variety of packages for gift sets or personalized orders. Pricing is contingent on specific items ordered, size, and amount. Please send us a message and we would be happy to design your perfect line!

Wholesale availability

We do offer wholesale! Please message us for more info!

International Orders

Greenfinch Naturals body care range are tested to European Parliament safety standards. We are only able to sell these products within the European Union.

Seller details

Jo Dale
23 Holly Lane
ALSAGER, Cheshire ST7 2RS
United Kingdom
[email protected]